Habits 4-7

The Public Victory

Moving from independence to interdependence
Habits 4-6

The Emotional Bank Account plays an important role.

Emotional Bank Account

  • Easy to Withdraw
  • One Withdrawal can wipe out many deposits – can even go in to the RED!
  • Basis for Trust

Six Major Deposits:

  1. Understand the individual
  2. Attend to the Little Things
  3. Keeping Commitments
  4. Clarifying Expectations
  5. Showing Personal Integrity
  6. Apologizing Sincerely when you make a Withdrawal

Habit 4: Think Win/Win

6 Paradigms of Human Interaction

  • Win/Win
  • Win/Lose
  • Lose/Win
  • Lose/Lose
  • Win
  • Win/Win or No Deal

Habit 5: Seek first to Understand

  • Seek first to Understand, then to be Understood — or — Don’t prescribe before you diagnose!
  • Use Empathic Listening
  • Diagnose before you prescribe
  • Don’t use autobiographical responses.
  • This Habit is smack in the middle of your Circle of Influence!

Autobiographical responses are:

  • Probing
  • Advising
  • Evaluating
  • Interpreting

Habit 6: Synergy

Definition of Synergy
Synonyms

  • 1+1=3 or 4 or 100 or …
  • It is the basis for Principled Centered Leadership
  • Fish for the 3rd alternative
  • Value differences! (IDIC)

Habit 7: Sharpen The Saw

  • Principle of Balanced Self-Renewal
  • 4 Dimensions of Human Nature
  • Physical (Exercise, Nutrition, Stress Management)
  • Social/Emotional (Service, Empathy, Synergy, Intrinsic Security)
  • Mental (Reading, visualizing, Planning, Writing)
  • Spiritual (Value Clarification & Commitment, Study & Meditation)
  • Balance in Renewal
  • Synergy in Renewal
  • Upward Spiral – Learn, Commit, Do, …

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